Customer Relationship Manager

Full time

Tonic Studios is looking for a highly organized, people person, who considers themselves a champion of small business, to work with our clients and production team to make their custom apparel needs a reality.

Please read through the details of this position. We also ask that a cover letter, resume, and pictures of your dog (if you have one) be emailed to jobs@tonicstudios614.com

What is a Production Assistant?
The Customer Relationship Manager is familiar with client needs, as well as the role and function of each part of the production process to effectively coordinate and deliver custom apparel on time. They spend significant time communicating with the customer and others (vendors, the Tonic team, subcontractors) involved in production in order to ensure customer satisfaction with a high level of service. The Customer Relationship Manager will anticipate opportunities and issues proactively as well as manage scope using production management applications and tools. This role requires a creative approach with lots of initiative.

Responsibilities

  • Establish and maintain positive and productive relationships with the team and customers

  • Provide outstanding customer service

  • Be responsive and timely in responding to questions, concerns, and requests

  • Serve as a point-of-contact to the customer and cross-functional teams for day-to-day execution

  • Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction

  • Manage orders through the production cycle (quote, invoice, order products, schedule production, quality control, delivery)

  • Manages changes to the project, schedule, and production

  • Assist Project Manager

  • Works with Print Lead on production schedule and communicates customer quality standards

  • Learn Production/billing software

  • Learn about screen printing process and other services

  • Learn about apparel products

  • Work with team to meet deadlines

  • Shipping outgoing orders

Ideal Candidate

  • Experience with customer service and project management

  • Effective verbal/written communication skills, strong listening skills

  • People person 

  • Highly organized

  • Understand team dynamics and foster a positive team environment

  • High sense of urgency and attention to detail required

  • Knowledge of Google Apps

  • Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment

  • Flexibility in the workplace

Interested in applying? Great! Please email your info to jobs@tonicstudios614.com